Withdrawal method (Bitwallet)

※important subjects

  • Before applying for withdrawal, it is necessary to submit identification information and other information and to confirm your identity.
  • Before applying for withdrawal, all accounts must be turned off. If it is ON, you cannot withdraw.

1: Log in to My Page.

2: Click "Transfer"> "Withdraw" on the left menu.

3: Currently there are two withdrawal methods available, please select your favorite withdrawal method.

4: Bitwallet: Withdraw via Bitwallet

  1. Under Account, select the account from which you want to withdraw.
  2. Select the currency to withdraw and enter the amount you wish to withdraw in the space to the right using single-byte numbers.
  3. Enter your registered email account for Bitwallet.
  4. Click the "Send" button.
  5. A withdrawal request email (subject; Withdraw request recieved.) Will be sent to the registered email address.
  6. I will do the withdrawal procedure.
  7. A withdrawal completion email (subject; ***) will be sent to your email address.
  8. Click "My Account" on the left menu to check withdrawal.
  9. Please confirm that it has been withdrawn from Balance or Statement.


  • For withdrawals in non-operating currencies, the amount converted at the rate of the withdrawal date will be reflected in the account.
  • Please check the payment method for each withdrawal fee.
  • Deposit fees are deducted from the withdrawal amount.
  • In addition to withdrawal fees, there may be bank fees, etc. of intermediate banks and remittance banks.
  • We do not accept remittances to third parties to comply with anti-money laundering rules.
  • The withdrawal of funds must match the name of the account holder. No withdrawals will be accepted except in the name of the individual.
  • Please note that withdrawals via Bitwallet are limited to the deposit amount.